1. Order online

Please add the desired item to the shopping bag and start the payment process.You can fill in the delivery address or select “Boutique pick up”, fill in the key information (gift, invoice type, payment method) and then make payment.After successful payment, you will receive a text message of successful payment.After we receive your order for successful payment, we will prepare the goods for you and confirm the completion of the goods preparation and logistics information by SMS.We will contact you as soon as possible if we cannot get the goods ready.

2. Product update and size information

Red personalized official website provides rich product choices, product information will be updated from time to time.

The product page has a size guide to help you choose the most appropriate size.


Red personalized official website payment method, paypal

4. Order confirmation

When you complete the payment, you will receive a successful payment email.We will inform you by post if the goods you ordered are available.

If you do not receive a confirmation email 48 hours after placing your order, please contact us to confirm that the order has been handled correctly.

5. Pick-up service

Red Personalized official website has opened boutique pick up service for the specified products.

When the goods are ready, we will inform you by short message to pick up the goods.Please come to the store to pick up the goods with this message and the person’s ID card.We will hold the order for 7 days. If the order is overdue, we will cancel the order and refund the money.After the deadline, we will inform you of the cancellation of the order.If you cannot be reached, the order will still be cancelled.

6. Order modification

The content of the order cannot be changed after successful payment. If it needs to be changed, please contact the customer service as soon as possible to cancel the order, and then use the updated information to place a new order.